Refund, Exchange & Return Policy

Damaged or Faulty Products

If you believe you have received a damaged or faulty product, please email us on hello@floraremedia.com with your order number and photos of the damaged or faulty product. A member of our team will arrange a replacement or refund for damaged or faulty products immediately for you.

Change of Mind 

We are confident that you will love our products as much as we do but if you are not 100% happy with your purchase, you are welcome to return the product for an exchange* or refund** within 30 days on items that are unused and unopened. Our products must be returned in a resalable condition, i.e. packaging sealed and intact. Please note that shipping costs will not be refunded for a change of mind. 

Where an exchange is being sought, please email us on hello@floraremedia.com and a member of our team will respond with next steps.

Please make sure you return your product within 30 days to:

Flora Remedia
Level 1/457 Elizabeth St
Surry Hills NSW 2010
Australia

Keep in mind you will need to pay standard postage costs from wherever you are located on all returns.

*  Exchanges will be processed following receipt of the returned product and following examination of the product for use and assessment on whether it is capable of being resold.  Once return is accepted and exchange is processed, please allow 3 to 7 business days for receipt of exchanged product domestically (within Australia).

** For all refunds, please allow 3 to 7 business days to receive your refund.